Privacy Policy

 

Last updated: 19/07/2025

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At ‘Olive Gem’ ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.olivegem.co.uk or make a purchase from us.

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1. Who We Are
Name: Olive Gem
Email: olivegemjewellery@gmail.com
We are the data controller of your personal information.

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2. What Information We Collect
We may collect and process the following types of personal data:
    •    Name and contact details (email, phone number, address)
    •    Billing and delivery address
    •    Payment information (handled securely by third-party payment providers)
    •    Purchase history
    •    IP address and device/browser data
    •    Marketing preferences
    •    Any messages or support requests you send us

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3. How We Use Your Information
We use your personal data to:
    •    Process and deliver your orders
    •    Provide customer support
    •    Improve and personalise your shopping experience
    •    Send marketing emails (only if you’ve opted in)
    •    Comply with legal obligations

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4. Sharing Your Information
We never sell your data.
We may share your information with trusted third parties for the following purposes:
    •    Payment processing 
    •    Delivery services 
    •    Website analytics 
    •    Email marketing 
Each provider is required to protect your data under UK GDPR.  

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Some of our service providers may process your data outside the UK or EU (e.g. in the US). When they do, we ensure appropriate safeguards are in place such as standard contractual clauses or other legally approved mechanisms.
 

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5. Your Data Protection Rights
You have the right to:
    •    Access the personal data we hold about you
    •    Correct inaccurate or incomplete data
    •    Ask us to delete your data (in certain circumstances)
    •    Object to or restrict processing
    •    Withdraw consent at any time (for marketing emails)
To exercise your rights, contact us at olivegemjewellery@gmail.com

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If you’re unhappy with how we’ve handled your data, you have the right to lodge a complaint with:

The UK Information Commissioner’s Office (ICO): www.ico.org.uk

The Data Protection Commission (ROI): www.dataprotection.ie

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6. Data Retention
We keep your personal data only as long as necessary:
    •    For legal and accounting purposes
    •    To fulfill your orders and maintain customer service

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For more information on how we use cookies, please see our Cookie Policy.

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7. How We Protect Your Information
We use appropriate technical and organisational measures to protect your data, including encryption, secure payment gateways, and limited access controls.